Print diagnostic reports and clean or align the printhead: Click Printer, and then click Printer Services.Ĭheck ink and toner cartridge levels and information: Click Printer, and then click Supply Levels. Follow the instructions to resolve any firewall issues, or click Firewall Help or Online Firewall Help for more information.Īccess router settings: Click Network, and then click Open Router Web Page to view and change your network name and password, and to check for router firmware updates. Troubleshoot firewall issues: Click Network, and then click Troubleshooting Firewalls. For a list of nearby networks and to view the network key, click Show Wireless Info.
Access these features from the top menu bar.Ĭheck network information and status: Click Network, and then click Show Advanced Info to view the computer IP address, network signal strength, security types, and Internet status. When you have a working connection to the printer, you can run additional diagnostics, gather printer information, check network status, and more. Follow the instructions to resolve the issue.ħ. : The test failed and required user action, but the step was skipped. : An issue was discovered and automatically repaired.
On the welcome screen, click Start to locate your printer.Ĭlick your printer name, and then click Next.Ĭlick either Fix Printing or Fix Scanning. Turn on the printer and load plain paper in the main tray.ĭownload HP Print and Scan Doctor, and then follow the prompts to install and open the tool. Install HP Print and Scan Doctor on the computer connected to your printer.
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